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일반 | J.D. POWER 2016 자동차 내구성 품질 순위

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작성자 관리자 작성일16-02-26 16:23 조회1,733회 댓글0건





Highest-Ranked Nameplates and Models

Lexus ranks highest in vehicle dependability among all nameplates for a fifth consecutive year, with a score of 95 problems per 100 vehicles (PP100).

  • Porsche (97 PP100) follows Lexus in the rankings, moving up from fifth in 2015.
  • Following Porsche in the rankings are Buick (106 PP100), Toyota (113 PP100) and GMC (120 PP100).

General Motors Company receives eight segment awards and Toyota Motor Corporation six.

  • GM models receiving an award include the Buick Encore; Buick LaCrosse; Buick Verano; Chevrolet Camaro; Chevrolet Equinox; Chevrolet Malibu; Chevrolet Silverado HD; and GMC Yukon.
  • Toyota awardees include the Lexus ES; Lexus GS; Lexus GX; Toyota Prius v; Toyota Sienna; and Toyota Tundra.

Others models to receive segment awards are the Fiat 500; Honda Fit; Mercedes-Benz GLK-Class; MINI Cooper; MINI Coupe/Roadster; and Nissan Murano.

Key Study Findings

  • The overall industry average is 152 PP100 this year, compared with 147 PP100 last year.
  • Among owners who experienced a Bluetooth pairing/connectivity problem, 53% said the vehicle didn’t find/recognize their mobile phone/device.
  • Among owners who indicate having experienced a voice recognition problem, 67% say the problem was related to the system not recognizing/misinterpreting verbal commands.
  • The number of engine/transmission problems decreases to 24 PP100 in 2016 from 26 PP100 in 2015.
  • Seven of the top 10 problems are design-related. Design-related problems account for 39% of problems reported in the study (60 PP100), a 2-percentage-point increase from 2015


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